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PolityPIB23 June 2026
DARPG releases 49th Monthly CPGRAMS Report for Central Ministries/Departments (May 2026)
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📌 Summary:
- DARPG released the 49th monthly CPGRAMS report for Central Ministries/Departments for May 2026
- 1,78,423 grievances were redressed in May 2026; monthly disposal crossed 1 lakh for the 47th month in a row; average disposal time in 2026 is 13 days
- GRAI rankings — Group A toppers: Dept of Posts, Dept of Financial Services (Insurance), Dept of Telecommunications; Group B: Heavy Industries, Textiles, Parliamentary Affairs
- 65,174 new users registered (11,365 from Uttar Pradesh); CPGRAMS integrated with 5 lakh+ Common Service Centres and 2.5 lakh Village Level Entrepreneurs; part of the 10-step CPGRAMS reform process
🎯 UPSC Relevance: GS2 Governance — grievance redressal, transparency, accountability and e-governance.
📝 Prelims Facts:
- CPGRAMS = Centralized Public Grievance Redress and Monitoring System
- GRAI = Grievance Redressal Assessment Index
- DARPG is under the Ministry of Personnel, Public Grievances & Pensions
🔑 Key Term: CPGRAMS — an online platform enabling citizens to lodge grievances against government departments and track their redressal.
DARPGCPGRAMSgrievance redressalGRAI
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