e-Jagriti Wins Silver Award at National Awards for e-Governance 2026

📌 Summary:

• e-Jagriti (Department of Consumer Affairs) won the Silver Award under Category I — Government Process Re-engineering for Digital Transformation — at the National Awards for e-Governance (NAeG) 2026, from among 341 nominations; awards presented by DARPG
• Launched on 1 January 2025, it unified four legacy systems (OCMS, e-Daakhil, NCDRC CMS, CONFONET) into one AI-enabled paperless platform
• Cumulative: 4.15 lakh users; 2.29 lakh cases filed; 2.07 lakh disposed — a 90.75% disposal rate; 3,312 NRI users and 751 NRI complaints
• FY 2025-26 consumer commissions: disposal rate 92.30% (up from 89.47%); video-conference hearings rose from 24,181 to 87,083
• Features: online filing, OTP onboarding, multilingual + AI/ML services, payments via Bharat Kosh/PayGov/SBI ePay, AI chatbot, voice-to-text and accessibility tools

🎯 UPSC Relevance: GS2 (Governance) — e-governance, process re-engineering, citizen-centric service delivery, consumer justice.

📝 Prelims Facts:

• e-Jagriti launched 1 Jan 2025; unified OCMS, e-Daakhil, NCDRC CMS and CONFONET
• NAeG 2026 awards presented by DARPG (Dept of Administrative Reforms & Public Grievances)
• Overall disposal rate: 90.75%

🔑 Key Term: Government Process Re-engineering (GPR) — redesigning government workflows using technology to improve efficiency and service delivery.