Dr Jitendra Singh Launches CPGRAMS AI-enabled Voice Chatbot 'Samadhan Didi'

📌 Summary:

• Dr Jitendra Singh (MoS, PMO and Personnel, Public Grievances & Pensions) launched "Samadhan Didi", a CPGRAMS AI-enabled voice chatbot, developed by DARPG in collaboration with Bhashini at Kartavya Bhawan, New Delhi

• Functional design: citizen speaks the grievance in their native language → system automatically identifies the correct Ministry/Department, category and sub-category → files the grievance with the right authority

• Built within secure Government infrastructure for data privacy, integrating Bhashini''s language capabilities with grievance-classification models trained on CPGRAMS data

• CPGRAMS reform impact (2014 → 2026): annual grievance registrations rose from ~2 lakh to over 25 lakh; current disposal rate exceeds 95%

• Linguistic coverage: all 22 Eighth Schedule languages already supported; regional and indigenous tongues like Bhojpuri, Garo, Khasi, Mizo and Bodhi being added in phases

• Minister positioned CPGRAMS as a global role model for citizen-centric governance, demonstrating "Whole of the Nation Approach" and the Government''s commitment to "Ease of Using"

🎯 UPSC Relevance: GS2 Governance — AI/e-governance for grievance redressal, linguistic accessibility as enabler of citizen-state interface, citizen-centric reforms; intersects with Digital India and Bhashini mission.

📝 Prelims Facts:

• CPGRAMS = Centralised Public Grievance Redress and Monitoring System; run by DARPG (Department of Administrative Reforms and Public Grievances)
• Bhashini = National Language Translation Mission launched in 2022 under MeitY
• DARPG is the nodal department for public grievance reforms; "Samadhan Didi" first chatbot of this kind in CPGRAMS
• Eighth Schedule of the Constitution currently lists 22 languages
• Grievance disposal rate target under CPGRAMS: 95%+ (currently achieved)

🔑 Key Term: CPGRAMS Samadhan Didi — an AI-powered voice chatbot that lets citizens lodge grievances by simply speaking in any Indian language, auto-routing them to the correct Ministry/Department; built on Bhashini''s language stack and DARPG''s grievance-classification AI.